If you have a question that is not answered here, including questions about game play or the cashier (where applicable) please contact Customer Support.

Step 1: Selecting Your Device (Phone or PDA)

Step 2: Signing-up and Downloading the Mobile Application

Step 3: Installing the Application and Logging-in

  • As a phone user, I have not yet received the SMS message, what do I do?

    • The SMS message can take up to 30 minutes to arrive. If you do not receive the message within 30 minutes you will need to download the application manually by navigating to http://wap.betias.mobi/OTA on your phone's Internet browser.

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  • As a phone user, I cannot follow the link contained in the SMS message, what do I do?

    • If your phone displays the link as plain text you will not be able to click on it, rather you will have to download the application manually by navigating to http://wap.betias.mobi/OTA on your phone's Internet browser.

    If your phone displays an active link you may be able to follow the link by using an option such as Activate or Select on your phone. If you are unable to find such an option you will have to download the application manually by navigating to http://wap.betias.mobi/OTA on your phone's Internet browser.

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  • As a PDA user, I clicked Download Now but nothing happened, what do I do?

    • If your Internet browser blocks the download of the application, simply click on the Information Bar that appears at the top of the browser to allow it.

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  • As a phone user, how do I begin using the mobile application?

    • After sending the SMS to your mobile phone complete the following steps to install the application to your phone and login:

    1. Follow the link contained in the message sent to your phone or navigate to http://wap.betias.mobi/OTA on your phone's mobile browser.
    2. You will be directed to a screen that contains the various mobile applications available for download. Navigate to desired application and select download.
    3. Once the download is complete search your phone's application menus for the newly downloaded application. Select the icon to launch.
    4. You will be taken to a login screen and asked for your username and password. Enter your existing account information, select login, and start using the application.
    5. Complete the same process for each application of interest.

    To view demos on how to get started and use the applications visit our Demo Page.

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  • As a PDA user, how do I begin using the mobile application?

    • After initiating the PDA download and saving it to your computer's desktop complete the following steps to install the application and login:

    1. Connect your PDA to your computer and run the installation application that you saved to your desktop.
    2. Follow the on-screen instructions to complete the synchronization between your computer and PDA.
    3. Once the synchronization is complete go to your PDA's main menu where you will see an icon for the newly downloaded application. Select the icon to launch the application.
    4. You will be taken to a login screen and asked for your username and password. Enter your existing account information, select login, and start using the application.

    To view demos on how to get started and use the applications visit our Demo Page.

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  • I've downloaded the service, but can't seem to connect.

    • Mobile network providers each have different levels of service. We recommend that you contact your provider to check your mobile Internet connectivity and ensure that they support third party application downloads. If you have Internet connectivity and your service provider supports third party application downloads please contact Customer Support for further assistance.

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